San Francisco, CA - Help desk technicians around the country are
eagerly anticipating the release of a new user management software.
The software is designed to help technicians better control issues
caused by their customers.
Several IT companies have been testing the new interface for around 6 months
and the change in IT metrics are astounding.
software is easily distributed using group policies and pre-built
MSI packages supplied by the vendor. The software, created by Shocktivity
Inc. will require new keyboards for the help desk technician's computers
and a small add-on for each users computer. The add-on simply plugs
into the LPT port on the back of the end users computer.
"We have really seen a decrease in useless trouble calls to
our help desk in the past few months" says lead phone technician
Brian Hopple. "It's really wonderful that I can now focus on
leveling up in my favorite MMPORG, Astonia"
The way the software works is quite remarkable. It utilizes the
theory of electo-shock therapy. Once trained with the new interface,
the help desk technician can send a painful, but safe shock to the
end user's ankles. "Its so nice to be able to train my users
in this way" says Stacy Bertle. "I used to have so many
of the same people calling me about really stupid issues like 'where
can I get Bonzi Buddy?' or 'How can I get my mouse cursor to look
like a Christmas tree?' that I couldn't focus on real issues. Now
all I have to do is open up my management interface, highlight the
user object and press the 'shock' button on my new keyboard".
The system can integrate into the Windows 2000 active directory
also. "We have an Organizational Unit (OU) called 'idiots' that
we the push the software to," said server manager Brandy Hopskittler. "Once
a customer has called the helpdesk about stupid issues a certain
number of times, we can just simply move them to the idiots OU, and
they will get the software. I really feel as if I'm helping out my
front line team."
The software can also be configured to activate automatically whenever
the windows installer runs. This feature is available to keep problem
users from installing software without the knowledge of their IT
Shocktivity Inc. plans on releasing the software in a few months.
Story to a Friend